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Terms & Conditions

These Terms govern your relationship with the operator of hell-spin-casino-new-zealand on hell-spin-nz.com. By accessing and using this website, you agree to be bound by these Terms. Effective date: 6 November 2025.

Definitions

  • Operator: Refers to TechSolutions Group N.V., registered at Kaya Richard J. Beaujon Z/N, Curaçao, acting as the license holder for hell-spin-casino-new-zealand on hell-spin-nz.com under a valid Curaçao gaming license.
  • User/Player: Any individual who creates an account, accesses, or participates in any gaming or betting activities on hell-spin-nz.com.
  • Account: The personal registration established by a User to access services on hell-spin-nz.com.
  • Bet/Wager: A monetary commitment made by a User on a game or event outcome offered on the platform.
  • Bonus: Promotional credit or rewards provided to Users, subject to specific terms and conditions including wagering requirements and restrictions.
  • KYC (Know Your Customer): Verification process requiring Users to provide documentation confirming identity and eligibility.
  • Deposit/Withdrawal: The act of transferring funds to or from a User's account on hell-spin-nz.com.
  • Dispute: Any disagreement arising between a User and the Operator concerning the application or interpretation of these Terms.

Account Registration

  1. Eligibility: Only individuals aged 18 years or older, and legally permitted under New Zealand law, may register an account. The Operator employs robust age verification measures, and underage gambling is strictly prohibited.
  2. Registration Process:
    • Users must complete the online registration form on hell-spin-nz.com, providing accurate and up-to-date information.
    • Email verification is mandatory. Users must confirm their email address by following instructions sent to the registered address.
    • KYC procedures require Users to submit valid identification and, if requested, proof of address and payment method ownership. Failure to provide satisfactory documentation may result in account suspension or closure.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality of their account credentials and must not share passwords with third parties.
    • All information provided must be truthful. The Operator reserves the right to suspend or terminate accounts with false or misleading information.
    • Each User may hold only one account. Duplicate accounts are prohibited and may be closed, with balances consolidated at the Operator's discretion.

Regional Compliance Note: In line with New Zealand law, participation is restricted to individuals physically present in New Zealand at the time of account creation and use.

Betting & Gameplay Rules

  1. Bet Placement:
    • Users may place bets on eligible games as displayed on hell-spin-nz.com. Minimum and maximum bet amounts are specified per game and may be adjusted by the Operator without prior notice.
    • All bets are considered final upon confirmation and may not be cancelled or modified except in cases of technical error or system malfunction, as determined solely by the Operator.
  2. Gameplay Conduct:
    • Users must refrain from any form of cheating, collusion, or fraudulent activity. The use of bots or automated systems is strictly forbidden.
    • In live casino games and chat environments, Users must maintain respectful conduct. Insults, harassment, threats, or abusive language are strictly prohibited and may result in account suspension.
    • The Operator reserves the right to void bets or withhold winnings if there is evidence of suspicious activity or regulatory breach.
  3. Game Results: All game outcomes are determined by certified random number generators or, in the case of live games, by the actual game results. In the event of a technical failure, bets may be voided and stakes returned at the Operator's discretion.

Regional Compliance Note: All gaming operations for New Zealand users are conducted in accordance with applicable local laws and industry standards.

Bonus Terms

  1. Bonus Activation:
    • Bonuses are awarded at the Operator's discretion and may require Users to opt-in or enter a specific code during deposit or registration.
    • Eligibility, bonus amounts, and activation criteria are specified in each promotion. Only Users with verified accounts may participate.
  2. Wagering Requirements:
    • Bonuses are subject to wagering requirements, typically 35x-50x the bonus amount, unless otherwise stated. Wagering must be completed within the specified timeframe, not exceeding 30 days from bonus activation or as otherwise indicated.
    • Failure to meet wagering requirements within the allotted period will result in the forfeiture of the bonus and any associated winnings.
  3. Prohibited Actions & Games:
    • Not all games contribute equally to bonus wagering requirements. Restricted games and prohibited betting patterns (such as minimal risk bets) are detailed in each promotion's terms.
    • Combining multiple promotions or bonuses concurrently is not permitted unless expressly allowed by the Operator.
    • Any attempt to manipulate bonus mechanics may result in disqualification and account closure.

Legal Obligation: All bonus offers are subject to audit and may be modified or withdrawn at any time for regulatory compliance.

Payments & Withdrawals

  1. Deposit Methods:
    • Users may deposit funds using credit/debit cards, e-wallets, cryptocurrencies, or other methods as listed on hell-spin-nz.com. All payment methods must be registered in the User's own name.
    • Minimum and maximum deposit limits apply and are specified per method. Deposits may be subject to verification and anti-fraud checks in accordance with KYC/AML policies.
  2. Withdrawals:
    • Withdrawals must be made to the same payment method used for deposits, subject to verification. Additional documentation may be required for processing.
    • Minimum withdrawal amount is NZD 20 unless otherwise stated. Daily, weekly, and monthly withdrawal limits may apply and are published on the website.
    • Processing times typically range from 24 hours to 5 business days, depending on the method and verification status. The Operator is not responsible for delays arising from third-party payment processors.
  3. Fees: The Operator does not charge deposit or withdrawal fees except where explicitly indicated. Users are responsible for any fees charged by their payment provider.
  4. Refunds: Refunds of deposited funds or bonuses are granted only in cases of proven error or system malfunction. The Operator retains sole discretion in such matters.

Regional Compliance Note: All transactions are monitored for compliance with New Zealand anti-money laundering (AML) and counter-terrorism financing (CTF) legislation.

Limitation of Liability

  1. Operator Obligations:
    • The Operator is committed to providing a fair, transparent, and secure gaming environment on hell-spin-nz.com. Game outcomes are subject to independent testing and certification.
    • The Operator strives to ensure all information (including odds, game rules, and results) is accurate and up-to-date. However, minor errors or delays may occur and will be rectified as soon as practicable.
  2. Exclusions of Liability:
    • The Operator is not liable for losses or damages arising from technical failures, system outages, network interruptions, or third-party actions beyond its control.
    • Winnings and compensations are limited to the amount of the original bet or wager. The Operator's maximum liability in any claim is capped at the amount directly related to the disputed transaction.
  3. User Responsibilities: Users are solely responsible for any tax obligations arising from winnings and for ensuring full compliance with local laws regarding online gambling.

Legal Disclaimer: Nothing in these Terms shall exclude or limit liability where prohibited by New Zealand law.

Intellectual Property Rights

  • Ownership: All content, software, graphics, and trademarks on hell-spin-nz.com are the exclusive property of TechSolutions Group N.V. or its licensors.
  • Restrictions: Users may not copy, reproduce, distribute, modify, or publicly display any portion of the website or its content without prior written consent from the Operator.
  • Enforcement: Unauthorized use of intellectual property will result in immediate account termination and may lead to civil or criminal liability.

Privacy & Data Protection

Your personal data is processed in accordance with the hell-spin-nz.com Privacy Policy. By using the site, you consent to all data collection, processing, and storage practices outlined therein, in compliance with New Zealand privacy laws and applicable international standards.

Changes to Terms

  1. Notification: The Operator may update these Terms at any time to reflect legal, regulatory, or operational changes. Updates will be communicated via email, website banners, or direct notification within your User account.
  2. Continued Use: Your continued use of hell-spin-nz.com after changes are published constitutes acceptance of the revised Terms.
  3. Disagreement: If you do not accept the updated Terms, you must discontinue use of the site and may request account closure and withdrawal of available funds.

Regional Compliance Note: All changes will comply with mandatory notification periods and procedures required under New Zealand law.

Termination & Suspension

  1. Grounds for Termination:
    • The Operator may suspend or close accounts for violations of these Terms, suspected fraudulent activity, regulatory non-compliance, or at the User's request.
    • Inactivity of 12 consecutive months or more may also result in account closure, with prior notification sent to the User's registered email.
  2. Procedure:
    • Users will be notified by email of account suspension or closure, including the underlying reason and details regarding withdrawal of remaining funds.
    • Where possible, balances will be returned to the User via the original payment method, subject to verification and applicable regulations.
    • The Operator reserves the right to withhold funds where required by law or in cases of fraud or regulatory breach.

Legal Obligation: The Operator will comply with all New Zealand statutory requirements concerning account closure, fund return, and user notification.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms are governed by the laws of Curaçao and, where applicable, the laws of New Zealand for Users residing or located in New Zealand.
  2. Jurisdiction: Any disputes arising under these Terms shall be submitted to the competent courts of Curaçao. For New Zealand Users, local consumer protections apply, and Users may have the right to raise disputes before New Zealand authorities or through alternative dispute resolution mechanisms.
  3. Dispute Resolution:
    • Users are encouraged to contact customer support in the first instance to resolve any issues amicably.
    • If a satisfactory resolution is not reached, disputes may be escalated to independent arbitration or mediation as recommended by New Zealand or Curaçao regulatory authorities.

Regional Compliance Note: These provisions do not limit rights granted to consumers under New Zealand law.

Contact Information

  • Customer Support: For assistance, email support@hell-spin-nz.com or use the contact form at hell-spin-nz.com/support. Phone support is not currently available.
  • Legal Correspondence: All legal notices should be addressed to TechSolutions Group N.V., Kaya Richard J. Beaujon Z/N, Curaçao.
  • Headquarters: Kaya Richard J. Beaujon Z/N, Curaçao
  • Websites: hell-spin-nz.com, hellspin.com

Author: Olivia Thompson, legal-technical content specialist for hell-spin-nz.com