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Privacy Policy

This privacy policy explains how hell-spin-casino-new-zealand, operating exclusively via hell-spin-nz.com, collects, uses, shares, and protects personal information of players and website visitors in accordance with New Zealand law and applicable industry standards. The policy applies to all users accessing services through hell-spin-nz.com and is effective as of 6 November 2025.

Who We Are

OBSERVE: hell-spin-casino-new-zealand is operated by TechSolutions Group N.V., a company registered in Curaçao, with a registered address at Kaya Richard J. Beaujon Z/N, Curaçao. The casino is licensed to provide online gaming services under the authority of the Government of Curaçao.

  • Legal Entity: TechSolutions Group N.V. (legal entity type: N.V.), registered address: Kaya Richard J. Beaujon Z/N, Curaçao.
  • Gaming License: Issued by the Government of Curaçao, active and valid for online gaming operations.
  • Contact for Privacy Matters (DPO): Olivia Thompson, Data Protection Officer. Email: support@hell-spin-nz.com. Online support form: https://hell-spin-nz.com/support.
  • Website: hell-spin-nz.com

What Personal Data We Collect

OBSERVE: hell-spin-casino-new-zealand collects various categories of data to operate and enhance its services, as outlined below.

  • Personal Information: Full name, date of birth, residential address, email address, phone number, identification documents (for KYC/AML compliance).
  • Technical Data: IP address, device information, browser type, operating system, access logs, and session data.
  • Payment Data: Banking details, payment card information, transaction history, deposit and withdrawal records.
  • Behavioral Data: Betting history, gaming preferences, clickstream data, in-site navigation, and interaction logs.
  • Cookies and Tracking Technologies: Usage of session cookies, persistent cookies, and third-party tracking tools for operational, analytical, and marketing purposes.

EXPAND: Data is collected directly from users, through automated technologies, and from third-party partners for compliance and service improvement.

Legal Basis for Processing

OBSERVE: hell-spin-casino-new-zealand processes user data in strict accordance with New Zealand's Privacy Act 2020 and international online gambling standards.

  1. User Consent: Data processing occurs upon explicit consent, provided when registering an account or accepting the privacy policy. Users may withdraw consent for non-essential processing (such as marketing) at any time.
  2. Contractual Necessity: Personal and transactional data is processed to fulfill contractual obligations, including account operation, deposits, withdrawals, and provision of casino services.
  3. Legitimate Interests: Data is processed to maintain platform integrity, prevent fraud, ensure security, and conduct analytics, provided such interests do not override user rights.
  4. Legal Obligations: Compliance with statutory requirements, including anti-money laundering (AML), know-your-customer (KYC), tax reporting, and regulatory investigations as mandated by New Zealand and Curaçao authorities.

REFLECT: All legal bases are transparently disclosed and strictly adhered to, with users' fundamental rights and freedoms respected throughout processing.

Purpose of Processing

OBSERVE: Data is processed for clearly defined, lawful purposes critical to the secure operation and enhancement of hell-spin-casino-new-zealand.

  • Service Provision: To establish and manage user accounts, process transactions, provide customer support, and deliver gaming services.
  • Service Improvement: To monitor performance, analyze user behavior, and enhance user experience through personalization and technical optimization.
  • Marketing Communications: To send promotional offers or newsletters, subject to user consent and opt-out rights.
  • Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or unlawful activities, ensuring the safety of users and the platform.
  • Analytics and Reporting: To compile anonymized statistical data for operational and regulatory reporting.

REFLECT: All processing purposes are confined to legitimate business needs and regulatory mandates, with transparent user notification.

Disclosure & Sharing

OBSERVE: hell-spin-casino-new-zealand may disclose personal data only as required for lawful operation, regulatory compliance, or with explicit user consent.

  1. Payment Partners: Sharing necessary information with banks and payment processors for financial transactions.
  2. Service Providers: Engagement of IT, analytics, marketing, and customer support vendors, subject to strict confidentiality and data protection agreements.
  3. Regulatory Authorities: Disclosure to New Zealand and Curaçao authorities upon lawful request or for mandatory reporting (e.g., AML, responsible gambling).
  4. Affiliates and Advertising Networks: Disclosure is limited to anonymized or aggregated data, unless explicit user consent is obtained for direct marketing.
  5. Legal Compliance and Protection: Data may be disclosed to legal advisors or in connection with legal proceedings, dispute resolution, or to protect rights and safety.

REFLECT: All third parties are contractually obligated to uphold data protection and confidentiality standards consistent with this policy.

International Transfers

OBSERVE: As hell-spin-casino-new-zealand is operated by a Curaçao-registered company, some data may be processed or stored outside New Zealand, including in Curaçao and other jurisdictions where service providers are based.

  • Data Transfer Safeguards: All international transfers are subject to appropriate safeguards, such as the use of standard contractual clauses or other mechanisms recognized under NZ privacy law.
  • Service Provider Locations: Data may be processed in countries including Curaçao, the European Union, and other regions that provide adequate data protection or contractual guarantees.
  • User Protection: Users are informed whenever international transfers occur, and have the right to request information regarding transfer mechanisms and data protection measures in place.

REFLECT: Data is never transferred to jurisdictions without adequate protection, and all transfers comply with New Zealand Privacy Act 2020 requirements.

Data Retention

OBSERVE: Data is retained for no longer than is necessary for the purposes for which it was collected or as required by law.

  1. Personal and Account Data: Retained for up to 5 years after account closure, to fulfill legal obligations (e.g., AML/KYC) and resolve disputes.
  2. Payment and Transaction Data: Maintained for the statutory period required by financial regulations (typically 5 years post-transaction).
  3. Cookies and Technical Data: Session cookies are deleted upon browser closure; persistent cookies remain for up to 2 years unless manually deleted by the user.
  4. Deletion Criteria: Data is deleted upon user request (subject to legal retention requirements), expiration of statutory periods, or once processing purposes are fulfilled.

REFLECT: Secure deletion protocols are in place, and users are notified of data retention and deletion practices in accordance with NZ law.

Your Rights

OBSERVE: hell-spin-casino-new-zealand upholds all user rights under the New Zealand Privacy Act 2020 and aligns with international best practices, including aspects of GDPR for cross-border users.

  • Right of Access: Users may request confirmation of whether their data is processed and obtain a copy of their information within 30 days, free of charge.
  • Right to Correction: Users may request correction of inaccurate or incomplete data at any time.
  • Right to Deletion: Users may request erasure of their information when it is no longer needed or where processing is unlawful, subject to statutory retention requirements.
  • Restriction of Processing: Users may request restriction of data processing in specific circumstances (e.g., while a correction request is pending).
  • Objection to Processing: Users may object to data processing for direct marketing or on grounds relating to their particular situation.
  • Data Portability: Users may request a copy of their data in a structured, commonly used, and machine-readable format.
  • Withdrawal of Consent: Users may withdraw marketing or other non-essential processing consent at any time without affecting the lawfulness of prior processing.

Procedures: Rights can be exercised by contacting the DPO at support@hell-spin-nz.com or via the online support form. Requests are processed within 30 days; extensions may apply for complex cases, with notification provided. No fees are charged for standard rights requests.

REFLECT: All rights and procedures are transparently communicated, and users are protected under New Zealand law and international privacy standards.

Cookies & Tracking Technologies

OBSERVE: hell-spin-casino-new-zealand uses cookies and similar technologies on hell-spin-nz.com to enhance user experience, analyze site performance, and support marketing.

  1. Session Cookies: Temporary cookies that enable core functionality and are deleted when the browser closes.
  2. Persistent Cookies: Remain on the device for a defined period (up to 2 years) to remember user preferences and login details.
  3. Third-Party Cookies: Placed by analytics (e.g., Google Analytics) and advertising partners, subject to user consent.
  4. Management: Users can manage or disable cookies via browser settings or through the internal cookie management panel available on hell-spin-nz.com.

REFLECT: Cookie use is disclosed prior to activation, and users are provided with clear options to manage their preferences in compliance with NZ requirements.

Data Security

OBSERVE: hell-spin-casino-new-zealand prioritizes the security of all personal and transactional data processed on hell-spin-nz.com.

  • Encryption: All data is encrypted in transit using TLS 1.2+ and at rest using industry-standard algorithms.
  • Access Controls: Multi-factor authentication, role-based access, and robust password policies restrict data access to authorized personnel only.
  • Security Audits: Regular internal and external security audits are conducted to identify and remediate vulnerabilities.
  • Staff Training: Ongoing employee training programs ensure awareness of privacy and security protocols.
  • Incident Response: Defined response procedures are in place to address data breaches or security incidents, including user notification and regulatory reporting obligations.
  • Compliance: Security measures align with international standards such as ISO 27001 and SOC 2 where applicable.

REFLECT: Data security is integral to our operations, with continuous improvement and compliance monitoring.

Complaints & Contacts

OBSERVE: Users may contact hell-spin-casino-new-zealand regarding privacy concerns or lodge complaints through multiple channels.

  1. DPO Contact: Olivia Thompson, Data Protection Officer. Email: support@hell-spin-nz.com. Online form: https://hell-spin-nz.com/support.
  2. Complaint Procedure: Submit concerns via email or form. The DPO will acknowledge receipt within 3 business days and provide a substantive response within 30 days. Complex cases may require additional time, with updates provided.
  3. Escalation: If unresolved, users may escalate complaints to the New Zealand Office of the Privacy Commissioner:
    Office of the Privacy Commissioner, PO Box 10094, Wellington 6143, New Zealand. Phone: 0800 803 909. Website: https://privacy.org.nz
  4. International Users: Users with cross-border concerns may also contact relevant supervisory authorities in their jurisdiction (e.g., EU data protection authorities for EU residents).

REFLECT: All complaints are handled with transparency and urgency, ensuring users' rights are fully respected and protected.

Updates

OBSERVE: hell-spin-casino-new-zealand may update this privacy policy to reflect legal, regulatory, or operational changes.

  • Notification Methods: Users will be notified of significant policy changes via email, website banners on hell-spin-nz.com, and account dashboard alerts.
  • Version Control: Each policy version is timestamped; this version is "Last updated: 6 November 2025".
  • Changelog: Material changes will be summarized in the changelog and highlighted in user notifications.
  • Advance Notice: Users will receive at least 30 days' advance notice before significant changes take effect, with the option to object or close their account without penalty.

REFLECT: Transparent update practices ensure ongoing compliance and user awareness of their rights and obligations.